MC311 Wait Times, Unanswered Messages Flagged After Storm Fern
FriedsonFeb 3, 2026
FromCouncilmember Andrew Friedson
Email“Seeking Answers and Accountability After Winter Storm Fern”
ReceivedFeb 3, 2026
In a February 3, 2026 letter to County Executive Elrich, Councilmember Friedson raised concerns about MC311 staffing and performance during Winter Storm Fern, including excessive wait times and a significant share of resident messages going unanswered. He asked for specific data on call volumes, average and peak wait times, and the percentage of inquiries that received substantive responses. Friedson also questioned how MC311 routes missed-street reports to MCDOT and who is accountable for follow-through.
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Key dates
2026-02-03
event — Friedson letter documents MC311 failures during Winter Storm Fern response
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